Find our most recent stories tagged by their locations. Click here for more story locations.
Posted: 28 Jun 2012 | 11:28 am
While AirAsia remains the darling of the region's travellers, the groups expansion drive into local partnership's is seeing a knock on effect to brand service delivery.
Last night I was on an AirAsia flight from Phuket to Jakarta. Unfortunately this sector is operated by AirAsia Indonesia. For a 1920 departure we were informed less than an hour before leaving that the plane would be delayed 2 hours.
Counter staff said the flight was behind time, though of course, no one bothered to say this at check-in. Later when we boarded the plane was full of trash, and the flights attendants were half asleep.
Catering to a mainly domestic audience there were no arrival cards on board for foreigners so a mad dash to the counter while trying to fill out the form ensured in a nasty lecture from the immigration officer.
I do fly the AirAsia service to Bali from Phuket often and it's heads above the Jakarta flight, but it's AA Thailand. Flights on time, service is good and planes run on time.
Unfortunately plying the Jakarta flight from time to time, I'm more often than not delayed and plane service and cleanliness is strikingly different.
For AirAsia as they continue to expand the network and partnerships, the challenge will be how to address quality issues. There has been a similar paradigm in the hotel sector, where franchising which is often done in North American and Europe is not pursued by brands for the very reasons above.
A column featuring environmental issues and conservation around the island. Click here for more Green Reports check out the latest story from the leading experts:
While we hope for the best that Phuket's new airport expansion will have some green focus, it's encouraging to view Singapore's Changi as setting a global standard.
Flying always gives me a chance to look outside the box and today a news article in SikAir's in-flight magazine caught my imagination.
CENTEL 35.00 - 1.00 %
DTC 57.00 - 2.25 %
ERW 4.02 - 0.14 %
GRAND 1.11 - 0.01 %
LRH 28.25 - 0.25 %
MANRIN 25.75 0.00 %
MINT 24.00 0.00 %
ROH 27.00 - 2.75 %
SHANG 50.00 + 0.75 %
Library of published hospitality, tourism and property market intelligence.
Get Off The Beaten Track - Soma Journeys
PHUKET GAZETTEMerry in the Maldives
PROPERTY REPORT SOUTH EAST ASIAEavesdropping on Dead Presidents